Privacy Policy

Last updated: 10 November 2026

SEBI Registered Research AnalystSOFHOUR TerminalSEBI Registration No.INH000030722BSE Enlistment No.7577

1. Who we are

This policy explains how SOFHOUR Terminal (website, installed web app and the Android app com.sofhour.terminal) collects and uses your information.

2. Information we collect

Account details: your name, email address and phone number. Your password is stored only in a secure, hashed form. If you sign in with Google, we receive your name, email address and profile photo from Google.
Membership and payments: your plan, payment amount, date and payment reference. Payments are processed by Razorpay. We do not receive or store your full card, UPI PIN or bank login details.
Notifications: a device token for web push or Firebase Cloud Messaging, so we can send trade and news alerts, and your alert settings.
Your activity in the terminal: watchlist, Demo Trading orders, journal sync, referral details, and the date, time and IP address when you accept the risk disclaimer.
Live chat: messages you send in Live chat.
Technical data: a login cookie to keep you signed in, your theme and design choice saved on your device, and basic server logs (such as IP address and browser type) for security.

3. How we use it

To create and run your account, give access to your plan and process payments.
To send trade, target, stop loss and news alerts you have turned on.
To answer your questions, prevent misuse and keep the service secure.
To keep records required by law and by SEBI rules for research analysts.

4. Who we share it with

We do not sell your personal information. We share only what is needed with service providers that run parts of the service:

Razorpay for payments.
Google for Google sign-in, Firebase Cloud Messaging (app alerts) and AI replies in Live chat.
Telegram to pass Live chat messages to our support team.
Authorities, when the law or a regulator asks us to.

Market prices come from data providers such as Upstox. Your personal information is not sent to them.

5. How long we keep it

We keep your information while your account is active. When you delete your account, we remove your personal details, except records we must keep by law, such as payment and research records.

6. Your choices

You can update your details and alert settings in your account.
You can turn off notifications in the app or in your phone settings at any time.
You can ask for a copy of your data, or ask us to correct or delete it. See Delete account.

7. Security and children

We use secure connections (HTTPS), hashed passwords and limited access to protect your information. SOFHOUR Terminal is meant for adults aged 18 and above. It is not meant for children.

8. Changes and contact

We may update this policy. The date at the top shows the latest version. For any privacy question, use Live chat in SOFHOUR Terminal (log in, then open the chat button).