Delete your account

Last updated: 10 November 2026

You can ask us to delete your SOFHOUR Terminal account and its personal data at any time. This applies to the website, the installed web app and the Android app com.sofhour.terminal.

How to ask for deletion

• Log in to SOFHOUR Terminal, open Live chat and write "Please delete my account". Send it from the account you want deleted.
• Or contact us through Live chat if you cannot log in, and give the email address of your account.

We check that the request comes from the account owner, then delete the account within 30 days and confirm it to you.

What is deleted

• Your name, email address, phone number, profile photo and password.
• Your watchlist, alert settings, device notification tokens, Demo Trading data, journal link and Live chat messages.

What we keep

Payment records and records that SEBI rules and Indian law require us to keep are kept for the period the law asks, and then deleted. They are not used for any other purpose.

An active paid plan ends when the account is deleted. Deleting the account does not by itself give a refund.